Ticketmaster
Ticketmaster is one of the UK’s leading live entertainment ticketing companies.
With over 1000 DSE users they needed a solution that proactively managed
employee risk without excessive resource requirements.
Ticketmaster had previously purchased an electronic system that failed to meet
the needs of their business. This was due to a number of reasons, not least
because many employees do not have email accounts; this is the traditional
method of inviting employees to participate in an electronic DSE program.
A number of success criteria were identified based around:
- High user participation
- High user participation amongst users with no email address
- Line Manager support
- Automation that proactively engaged employees
- Good reporting
Cardinus and Ticketmaster developed an extensive communications program
that engaged employees at all levels. As a result, and through a balance of PACE
generating automated emails and prompting Line Manager intervention there has
been 100% completion of risk assessments and all high-risk issues have been
managed effectively in those areas targeted.
Ticketmaster’s Michael Wardle comments, “I am very pleased with Workstation
Safety Plus and PACE. Ticketmaster and Cardinus have worked together to launch
an effective system that has produced legal, financial and moral benefits.”
